Proactive call centers play a key role these days in attaining real customer satisfaction on communications network. When a successful Call Center is used as a sales, service, and satisfaction channel it eventually turns out to be a “Customer Satisfaction Center” where a strong customer loyalty is formed and nurtured.

In the process of forming such Customer Satisfaction Centers, KoçSistem provides a wide range of services and solutions that entail installation, maintenance, and development of required infrastructures which will enable the most efficient interaction with the customers calls over the channels of voice, VoIP, fax, e-mail, and web. In order to have the customer services function efficiently in all channels, KoçSistem offers an end-to-end integrated solution comprised of individual customer data, intelligent call forwarding, call distribution management algorithms and advanced reporting facilities.

KoçSistem’s Call Center Solutions provides a large array of services and technologies within this scope, such as:

• Procurement, integration, maintenance and repair of Call Center hardware and software products
• Application development on Call Center technologies (CTI - Computer Telephony Integration, IVR - Interactive Voice Response, Desktop and CRM – Customer Relations Management)
• Applications in the Call Center (Wallboard solutions, Voice Recording Systems, Call Charging Software, Voice Recognition Technologies, Manpower Management, Agency Performance Screening Interface)
• Due to partnerships with leading Call Center Solutions providers in the world, KoçSistem meets any kind of requirements of its customers in an exceptionally fast and efficient way.