Analyze customer expectations accurately
Customer Relationship Management includes practices that help to gather the data needed to better
understand customers' expectations and to develop new operational strategies in the light of acquired
information. The first step in Customer Relationship Management is to collect the necessary data. In other words, customer profile, habits, expectations, location and region information, such as each customer to have the ability to analyze one by one. After the data are collected, analysis of these data obtained is the basis for making new study plans.