Workplace is a digital workspace and intranet solution centered around enhancing the effective use of technology in the workplace. It focuses on employee collaboration, communication, innovation, mobility, and cloud computing.
With RPA - Robotic Process Automation, you can reduce your operational burdens and increase your business efficiency in your digital transformation process.
Pixage is a digital publishing application that enables the centralized management of all screens and broadcasting streams from a single platform.
HRedition is a platform that digitalizes human resources processes across all sectors and sizes, making them transparent, predictable, and manageable.
With Low Code, any desired application can be easily created without the need for a software background or coding.
Pixage is a digital publishing application that enables the centralized management of all screens and broadcasting streams from a single platform.

For more detailed information about our Pixage services, you can visit our Pixage page!
View in Detail
Future vehicle technologies in the digitizing automotive industry.
The rise and future of digital financial services.
New trends in the durable goods sector in the age of digital transformation.
Digital transformation in the energy sector and future energy technologies.
Digitized education: Tomorrow's technologies.
Digital transformation in the public sector and citizen-centered services.
Digitalization in the retail sector and future shopping trends.
Digital health: The rise of technology in healthcare services.
Digital insurance: Innovations shaping the future of the insurance sector.
Digital transformation in the telecommunications sector and the connected world.
Digital tourism: Future travel technologies and trends.
CRM Customer Relationship Management
Customer Relationship Management includes applications to collect the necessary data to better understand the expectations of customers and to develop new working strategies in the light of the information obtained.

The first step in Customer Relationship Management is to collect the necessary data. This means having the opportunity to analyze each customer individually, including customer profile, habits, expectations, location and regional information. As a result of analyzing the data, new actions and business plans are put into effect.

Get to Know Your Customer From All Aspects

In the early years of Customer Management Applications, companies were content with contact information such as the customer's title, address and telephone, today much more details are needed. The journey, which started with the demographic information of the customer, led to the necessity of knowing the customer in every way over time, with the influence of marketing and sales activities. In addition to customer contact information, information such as the customer's shopping habits, complaints and suggestions, offers given to the customer, and the customer's orders are also included in the action area of the Customer Management. Customer Management Applications are fed from many channels. For this reason, it is very important to singularize the data coming from different channels and analyze them in a single structure.

Customer Management Applications

The offers extended to the customer from the first meeting, the orders of the customer, the services received, the degree of satisfaction with the services, all of the marketing activities that should be done when there's not an activity for a long time since the customer's service renewal period are all within the scope of today's Customer Management Practices.

KoçSistem CRM Approach

KoçSistem has been developing CRM applications for different sectors on many infrastructures for years. With its experienced CRM staff, the Company has developed and commissioned Call Center Application, sales and after-sales applications.