Workplace is a digital workspace and intranet solution centered around enhancing the effective use of technology in the workplace. It focuses on employee collaboration, communication, innovation, mobility, and cloud computing.
With RPA - Robotic Process Automation, you can reduce your operational burdens and increase your business efficiency in your digital transformation process.
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Pixage is a digital publishing application that enables the centralized management of all screens and broadcasting streams from a single platform.
With Low Code, any desired application can be easily created without the need for a software background or coding.
Pixage
Pixage
Pixage is a digital publishing application that enables the centralized management of all screens and broadcasting streams from a single platform.

For more detailed information about our Pixage services, you can visit our Pixage page!
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Future vehicle technologies in the digitizing automotive industry.
The rise and future of digital financial services.
New trends in the durable goods sector in the age of digital transformation.
Digital transformation in the energy sector and future energy technologies.
Digitized education: Tomorrow's technologies.
Digital transformation in the public sector and citizen-centered services.
Digitalization in the retail sector and future shopping trends.
Digital health: The rise of technology in healthcare services.
Digital insurance: Innovations shaping the future of the insurance sector.
Digital transformation in the telecommunications sector and the connected world.
Digital tourism: Future travel technologies and trends.
Customer Suggestions and Complaints Workflow
KoçSistem Integrated Management System Policy
KoçSistem Quality Management System Scope and Context
Our Customer Suggestion and Complaint Management Approach
Customer Suggestions and Complaints Workflow
Quality Certificates
KoçSistem Integrated Management System Policy

Customer requirements; Understanding needs and expectations correctly and being able to predict them play an important role in achieving customer satisfaction. We have come to a point where every solution produced must be "customer-focused" as well as pushing the limits in "making a difference" for unconditional customer satisfaction and loyalty. In order to create satisfied customers, we must explain the benefits of the services we offer to our customers, make them feel that we embrace the service we offer and that we stand behind the service we provide under all circumstances. We aim to exist with unconditionally satisfied customers, continue to develop and improve continuously with the process we have structured to understand customer needs well and produce the most appropriate solution.

By handling complaints from all our relevant parties in a consistent, systematic and responsible manner, we provide satisfactory solution opportunities to both KoçSistem and our relevant parties. We aim to eliminate complaints and prevent their recurrence by identifying the root causes. We take the value we offer to our customers and their complaints seriously in direct proportion. We monitor, measure, analyze and improve their complaints and satisfaction.

Our customer complaint management system covers all our products and services, as well as the complaints submitted by our individual users and corporate customers who benefit from these products and services. We track technical problems related to the product/service through the incident/problem management process and complaints regarding the process, human resources, and business model through the customer complaint management workflow.

Click for Customer Satisfaction and Complaint Workflow.

KoçSistem Quality Management System Scope and Context

Customer requirements; Understanding needs and expectations correctly and being able to predict them play an important role in achieving customer satisfaction. We have come to a point where every solution produced must be "customer-focused" as well as pushing the limits in "making a difference" for unconditional customer satisfaction and loyalty. In order to create satisfied customers, we must explain the benefits of the services we offer to our customers, make them feel that we embrace the service we offer and that we stand behind the service we provide under all circumstances. We aim to exist with unconditionally satisfied customers, continue to develop and improve continuously with the process we have structured to understand customer needs well and produce the most appropriate solution.

By handling complaints from all our relevant parties in a consistent, systematic and responsible manner, we provide satisfactory solution opportunities to both KoçSistem and our relevant parties. We aim to eliminate complaints and prevent their recurrence by identifying the root causes. We take the value we offer to our customers and their complaints seriously in direct proportion. We monitor, measure, analyze and improve their complaints and satisfaction.

Our customer complaint management system covers all our products and services, as well as the complaints submitted by our individual users and corporate customers who benefit from these products and services. We track technical problems related to the product/service through the incident/problem management process and complaints regarding the process, human resources, and business model through the customer complaint management workflow.

Click for Customer Satisfaction and Complaint Workflow.

Our Customer Suggestion and Complaint Management Approach

Customer requirements; Understanding needs and expectations correctly and being able to predict them play an important role in achieving customer satisfaction. We have come to a point where every solution produced must be "customer-focused" as well as pushing the limits in "making a difference" for unconditional customer satisfaction and loyalty. In order to create satisfied customers, we must explain the benefits of the services we offer to our customers, make them feel that we embrace the service we offer and that we stand behind the service we provide under all circumstances. We aim to exist with unconditionally satisfied customers, continue to develop and improve continuously with the process we have structured to understand customer needs well and produce the most appropriate solution.

By handling complaints from all our relevant parties in a consistent, systematic and responsible manner, we provide satisfactory solution opportunities to both KoçSistem and our relevant parties. We aim to eliminate complaints and prevent their recurrence by identifying the root causes. We take the value we offer to our customers and their complaints seriously in direct proportion. We monitor, measure, analyze and improve their complaints and satisfaction.

Our customer complaint management system covers all our products and services, as well as the complaints submitted by our individual users and corporate customers who benefit from these products and services. We track technical problems related to the product/service through the incident/problem management process and complaints regarding the process, human resources, and business model through the customer complaint management workflow.

Click for Customer Satisfaction and Complaint Workflow.

Customer Suggestions and Complaints Workflow

Customer requirements; Understanding needs and expectations correctly and being able to predict them play an important role in achieving customer satisfaction. We have come to a point where every solution produced must be "customer-focused" as well as pushing the limits in "making a difference" for unconditional customer satisfaction and loyalty. In order to create satisfied customers, we must explain the benefits of the services we offer to our customers, make them feel that we embrace the service we offer and that we stand behind the service we provide under all circumstances. We aim to exist with unconditionally satisfied customers, continue to develop and improve continuously with the process we have structured to understand customer needs well and produce the most appropriate solution.

By handling complaints from all our relevant parties in a consistent, systematic and responsible manner, we provide satisfactory solution opportunities to both KoçSistem and our relevant parties. We aim to eliminate complaints and prevent their recurrence by identifying the root causes. We take the value we offer to our customers and their complaints seriously in direct proportion. We monitor, measure, analyze and improve their complaints and satisfaction.

Our customer complaint management system covers all our products and services, as well as the complaints submitted by our individual users and corporate customers who benefit from these products and services. We track technical problems related to the product/service through the incident/problem management process and complaints regarding the process, human resources, and business model through the customer complaint management workflow.

Click for Customer Satisfaction and Complaint Workflow.

Quality Certificates

Customer requirements; Understanding needs and expectations correctly and being able to predict them play an important role in achieving customer satisfaction. We have come to a point where every solution produced must be "customer-focused" as well as pushing the limits in "making a difference" for unconditional customer satisfaction and loyalty. In order to create satisfied customers, we must explain the benefits of the services we offer to our customers, make them feel that we embrace the service we offer and that we stand behind the service we provide under all circumstances. We aim to exist with unconditionally satisfied customers, continue to develop and improve continuously with the process we have structured to understand customer needs well and produce the most appropriate solution.

By handling complaints from all our relevant parties in a consistent, systematic and responsible manner, we provide satisfactory solution opportunities to both KoçSistem and our relevant parties. We aim to eliminate complaints and prevent their recurrence by identifying the root causes. We take the value we offer to our customers and their complaints seriously in direct proportion. We monitor, measure, analyze and improve their complaints and satisfaction.

Our customer complaint management system covers all our products and services, as well as the complaints submitted by our individual users and corporate customers who benefit from these products and services. We track technical problems related to the product/service through the incident/problem management process and complaints regarding the process, human resources, and business model through the customer complaint management workflow.

Click for Customer Satisfaction and Complaint Workflow.