KoçSistem Integrated Management System Policy
KoçSistem Quality Management System Scope and Context
Our Customer Suggestion and Complaint Management Approach
Customer Suggestions and Complaints Workflow
Quality Certificates
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KoçSistem Quality Management System Scope and Context
KoçSistem Integrated Management System Policy
Within the scope of our Quality Management System, KoçSistem Information and Communication Services Inc. has identified the needs and expectations of relevant parties, considering legal and regulatory requirements across all applicable domains. This includes an analysis of relevant parties and their legal/regulatory obligations.
KoçSistem, a leading player in the digital transformation of companies, offers a wide range of products and services in areas such as the Internet of Things, Big Data & Analytics, Security, Enterprise Cloud, Enterprise Mobility, Business Solutions, and Digital Workforce RPA.
With a workforce of over 1000 employees, KoçSistem serves clients in various sectors including banking, telecommunications, retail, energy, durable goods, automotive, public sector, transportation, insurance, and more. By offering proactive products and services tailored to the business needs of these sectors, KoçSistem digitizes the entire value chain from the supply chain to customer experience.
KoçSistem provides solutions in installation, application development, infrastructure transformation, business applications, and managed services (IoT, Mobility, Cloud, Desktop, Virtualization, Business Models, Financial Solutions, Technology Platforms, and Security Services), as well as maintenance, support, and consulting services. Our technological expertise covers end-to-end solutions from infrastructure, network, security, and desktop solutions, to operating systems, databases, server storage and backup infrastructures, and middleware.
Under the scope of the Service Management System, KoçSistem Information and Communication Services Inc. includes services provided at KoçSistem Istanbul ÇİM, Çamlıca Data Center, Dudullu Data Center, Ankara KoçSistem Regional Office, and Ankara KKB Data Center.
Under the scope of the Environmental Management System and Occupational Health and Safety Management System, our services include Data Center Services, Software Management Services, Platform Services, Infrastructure Services, Server, Data Storage, Backup Infrastructure, System Integration Services, Technological Consulting Services, Management and Optimization Systems, Business Continuity and Disaster Recovery Services, Virtualization, Cloud Services, Training Services, Network Management and Security Services, Call Center Applications, Call Center Infrastructure Setup, Maintenance and Support, Voice and Video Technology Services, Operating Systems and Database Services, ERP Services, R&D and Business Applications (Business, Technology, and Industry Solutions) Services, Product Supply in the field of Business Applications and Software R&D, and Printing Center activities.
Under the scope of the Information Security Management System, all processes, activities, and employees related to Istanbul Çamlıca Business Center, Çamlıca Data Center, Dudullu Data Center, Ankara Data Center, Printing Center, and Overseas Import and Export services are included.
KoçSistem Information and Communication Services Inc. needs to identify internal and external issues relevant to its purpose and strategic direction that impact its ability to achieve the intended outcomes of the Quality Management System. It is necessary to determine the relevant parties and their requirements that align with KoçSistem’s Quality Management System. All relevant parties influencing KoçSistem’s activities, products, and services are binding factors for KoçSistem.
KoçSistem ensures that the products and services are regularly provided in a manner that meets internal and external customer expectations and primary and secondary legislative requirements, enhancing customer satisfaction and achieving its goals. KoçSistem decides on the relevance of the conditions determined in relation to the Quality Management System.
Click here for the needs, expectations, and compliance obligations of KoçSistem Quality Management System stakeholders.
KoçSistem Quality Management System Scope and Context
Within the scope of our Quality Management System, KoçSistem Information and Communication Services Inc. has identified the needs and expectations of relevant parties, considering legal and regulatory requirements across all applicable domains. This includes an analysis of relevant parties and their legal/regulatory obligations.
KoçSistem, a leading player in the digital transformation of companies, offers a wide range of products and services in areas such as the Internet of Things, Big Data & Analytics, Security, Enterprise Cloud, Enterprise Mobility, Business Solutions, and Digital Workforce RPA.
With a workforce of over 1000 employees, KoçSistem serves clients in various sectors including banking, telecommunications, retail, energy, durable goods, automotive, public sector, transportation, insurance, and more. By offering proactive products and services tailored to the business needs of these sectors, KoçSistem digitizes the entire value chain from the supply chain to customer experience.
KoçSistem provides solutions in installation, application development, infrastructure transformation, business applications, and managed services (IoT, Mobility, Cloud, Desktop, Virtualization, Business Models, Financial Solutions, Technology Platforms, and Security Services), as well as maintenance, support, and consulting services. Our technological expertise covers end-to-end solutions from infrastructure, network, security, and desktop solutions, to operating systems, databases, server storage and backup infrastructures, and middleware.
Under the scope of the Service Management System, KoçSistem Information and Communication Services Inc. includes services provided at KoçSistem Istanbul ÇİM, Çamlıca Data Center, Dudullu Data Center, Ankara KoçSistem Regional Office, and Ankara KKB Data Center.
Under the scope of the Environmental Management System and Occupational Health and Safety Management System, our services include Data Center Services, Software Management Services, Platform Services, Infrastructure Services, Server, Data Storage, Backup Infrastructure, System Integration Services, Technological Consulting Services, Management and Optimization Systems, Business Continuity and Disaster Recovery Services, Virtualization, Cloud Services, Training Services, Network Management and Security Services, Call Center Applications, Call Center Infrastructure Setup, Maintenance and Support, Voice and Video Technology Services, Operating Systems and Database Services, ERP Services, R&D and Business Applications (Business, Technology, and Industry Solutions) Services, Product Supply in the field of Business Applications and Software R&D, and Printing Center activities.
Under the scope of the Information Security Management System, all processes, activities, and employees related to Istanbul Çamlıca Business Center, Çamlıca Data Center, Dudullu Data Center, Ankara Data Center, Printing Center, and Overseas Import and Export services are included.
KoçSistem Information and Communication Services Inc. needs to identify internal and external issues relevant to its purpose and strategic direction that impact its ability to achieve the intended outcomes of the Quality Management System. It is necessary to determine the relevant parties and their requirements that align with KoçSistem’s Quality Management System. All relevant parties influencing KoçSistem’s activities, products, and services are binding factors for KoçSistem.
KoçSistem ensures that the products and services are regularly provided in a manner that meets internal and external customer expectations and primary and secondary legislative requirements, enhancing customer satisfaction and achieving its goals. KoçSistem decides on the relevance of the conditions determined in relation to the Quality Management System.
Click here for the needs, expectations, and compliance obligations of KoçSistem Quality Management System stakeholders.
Our Customer Suggestion and Complaint Management Approach
Within the scope of our Quality Management System, KoçSistem Information and Communication Services Inc. has identified the needs and expectations of relevant parties, considering legal and regulatory requirements across all applicable domains. This includes an analysis of relevant parties and their legal/regulatory obligations.
KoçSistem, a leading player in the digital transformation of companies, offers a wide range of products and services in areas such as the Internet of Things, Big Data & Analytics, Security, Enterprise Cloud, Enterprise Mobility, Business Solutions, and Digital Workforce RPA.
With a workforce of over 1000 employees, KoçSistem serves clients in various sectors including banking, telecommunications, retail, energy, durable goods, automotive, public sector, transportation, insurance, and more. By offering proactive products and services tailored to the business needs of these sectors, KoçSistem digitizes the entire value chain from the supply chain to customer experience.
KoçSistem provides solutions in installation, application development, infrastructure transformation, business applications, and managed services (IoT, Mobility, Cloud, Desktop, Virtualization, Business Models, Financial Solutions, Technology Platforms, and Security Services), as well as maintenance, support, and consulting services. Our technological expertise covers end-to-end solutions from infrastructure, network, security, and desktop solutions, to operating systems, databases, server storage and backup infrastructures, and middleware.
Under the scope of the Service Management System, KoçSistem Information and Communication Services Inc. includes services provided at KoçSistem Istanbul ÇİM, Çamlıca Data Center, Dudullu Data Center, Ankara KoçSistem Regional Office, and Ankara KKB Data Center.
Under the scope of the Environmental Management System and Occupational Health and Safety Management System, our services include Data Center Services, Software Management Services, Platform Services, Infrastructure Services, Server, Data Storage, Backup Infrastructure, System Integration Services, Technological Consulting Services, Management and Optimization Systems, Business Continuity and Disaster Recovery Services, Virtualization, Cloud Services, Training Services, Network Management and Security Services, Call Center Applications, Call Center Infrastructure Setup, Maintenance and Support, Voice and Video Technology Services, Operating Systems and Database Services, ERP Services, R&D and Business Applications (Business, Technology, and Industry Solutions) Services, Product Supply in the field of Business Applications and Software R&D, and Printing Center activities.
Under the scope of the Information Security Management System, all processes, activities, and employees related to Istanbul Çamlıca Business Center, Çamlıca Data Center, Dudullu Data Center, Ankara Data Center, Printing Center, and Overseas Import and Export services are included.
KoçSistem Information and Communication Services Inc. needs to identify internal and external issues relevant to its purpose and strategic direction that impact its ability to achieve the intended outcomes of the Quality Management System. It is necessary to determine the relevant parties and their requirements that align with KoçSistem’s Quality Management System. All relevant parties influencing KoçSistem’s activities, products, and services are binding factors for KoçSistem.
KoçSistem ensures that the products and services are regularly provided in a manner that meets internal and external customer expectations and primary and secondary legislative requirements, enhancing customer satisfaction and achieving its goals. KoçSistem decides on the relevance of the conditions determined in relation to the Quality Management System.
Click here for the needs, expectations, and compliance obligations of KoçSistem Quality Management System stakeholders.
Customer Suggestions and Complaints Workflow
Within the scope of our Quality Management System, KoçSistem Information and Communication Services Inc. has identified the needs and expectations of relevant parties, considering legal and regulatory requirements across all applicable domains. This includes an analysis of relevant parties and their legal/regulatory obligations.
KoçSistem, a leading player in the digital transformation of companies, offers a wide range of products and services in areas such as the Internet of Things, Big Data & Analytics, Security, Enterprise Cloud, Enterprise Mobility, Business Solutions, and Digital Workforce RPA.
With a workforce of over 1000 employees, KoçSistem serves clients in various sectors including banking, telecommunications, retail, energy, durable goods, automotive, public sector, transportation, insurance, and more. By offering proactive products and services tailored to the business needs of these sectors, KoçSistem digitizes the entire value chain from the supply chain to customer experience.
KoçSistem provides solutions in installation, application development, infrastructure transformation, business applications, and managed services (IoT, Mobility, Cloud, Desktop, Virtualization, Business Models, Financial Solutions, Technology Platforms, and Security Services), as well as maintenance, support, and consulting services. Our technological expertise covers end-to-end solutions from infrastructure, network, security, and desktop solutions, to operating systems, databases, server storage and backup infrastructures, and middleware.
Under the scope of the Service Management System, KoçSistem Information and Communication Services Inc. includes services provided at KoçSistem Istanbul ÇİM, Çamlıca Data Center, Dudullu Data Center, Ankara KoçSistem Regional Office, and Ankara KKB Data Center.
Under the scope of the Environmental Management System and Occupational Health and Safety Management System, our services include Data Center Services, Software Management Services, Platform Services, Infrastructure Services, Server, Data Storage, Backup Infrastructure, System Integration Services, Technological Consulting Services, Management and Optimization Systems, Business Continuity and Disaster Recovery Services, Virtualization, Cloud Services, Training Services, Network Management and Security Services, Call Center Applications, Call Center Infrastructure Setup, Maintenance and Support, Voice and Video Technology Services, Operating Systems and Database Services, ERP Services, R&D and Business Applications (Business, Technology, and Industry Solutions) Services, Product Supply in the field of Business Applications and Software R&D, and Printing Center activities.
Under the scope of the Information Security Management System, all processes, activities, and employees related to Istanbul Çamlıca Business Center, Çamlıca Data Center, Dudullu Data Center, Ankara Data Center, Printing Center, and Overseas Import and Export services are included.
KoçSistem Information and Communication Services Inc. needs to identify internal and external issues relevant to its purpose and strategic direction that impact its ability to achieve the intended outcomes of the Quality Management System. It is necessary to determine the relevant parties and their requirements that align with KoçSistem’s Quality Management System. All relevant parties influencing KoçSistem’s activities, products, and services are binding factors for KoçSistem.
KoçSistem ensures that the products and services are regularly provided in a manner that meets internal and external customer expectations and primary and secondary legislative requirements, enhancing customer satisfaction and achieving its goals. KoçSistem decides on the relevance of the conditions determined in relation to the Quality Management System.
Click here for the needs, expectations, and compliance obligations of KoçSistem Quality Management System stakeholders.
Quality Certificates
Within the scope of our Quality Management System, KoçSistem Information and Communication Services Inc. has identified the needs and expectations of relevant parties, considering legal and regulatory requirements across all applicable domains. This includes an analysis of relevant parties and their legal/regulatory obligations.
KoçSistem, a leading player in the digital transformation of companies, offers a wide range of products and services in areas such as the Internet of Things, Big Data & Analytics, Security, Enterprise Cloud, Enterprise Mobility, Business Solutions, and Digital Workforce RPA.
With a workforce of over 1000 employees, KoçSistem serves clients in various sectors including banking, telecommunications, retail, energy, durable goods, automotive, public sector, transportation, insurance, and more. By offering proactive products and services tailored to the business needs of these sectors, KoçSistem digitizes the entire value chain from the supply chain to customer experience.
KoçSistem provides solutions in installation, application development, infrastructure transformation, business applications, and managed services (IoT, Mobility, Cloud, Desktop, Virtualization, Business Models, Financial Solutions, Technology Platforms, and Security Services), as well as maintenance, support, and consulting services. Our technological expertise covers end-to-end solutions from infrastructure, network, security, and desktop solutions, to operating systems, databases, server storage and backup infrastructures, and middleware.
Under the scope of the Service Management System, KoçSistem Information and Communication Services Inc. includes services provided at KoçSistem Istanbul ÇİM, Çamlıca Data Center, Dudullu Data Center, Ankara KoçSistem Regional Office, and Ankara KKB Data Center.
Under the scope of the Environmental Management System and Occupational Health and Safety Management System, our services include Data Center Services, Software Management Services, Platform Services, Infrastructure Services, Server, Data Storage, Backup Infrastructure, System Integration Services, Technological Consulting Services, Management and Optimization Systems, Business Continuity and Disaster Recovery Services, Virtualization, Cloud Services, Training Services, Network Management and Security Services, Call Center Applications, Call Center Infrastructure Setup, Maintenance and Support, Voice and Video Technology Services, Operating Systems and Database Services, ERP Services, R&D and Business Applications (Business, Technology, and Industry Solutions) Services, Product Supply in the field of Business Applications and Software R&D, and Printing Center activities.
Under the scope of the Information Security Management System, all processes, activities, and employees related to Istanbul Çamlıca Business Center, Çamlıca Data Center, Dudullu Data Center, Ankara Data Center, Printing Center, and Overseas Import and Export services are included.
KoçSistem Information and Communication Services Inc. needs to identify internal and external issues relevant to its purpose and strategic direction that impact its ability to achieve the intended outcomes of the Quality Management System. It is necessary to determine the relevant parties and their requirements that align with KoçSistem’s Quality Management System. All relevant parties influencing KoçSistem’s activities, products, and services are binding factors for KoçSistem.
KoçSistem ensures that the products and services are regularly provided in a manner that meets internal and external customer expectations and primary and secondary legislative requirements, enhancing customer satisfaction and achieving its goals. KoçSistem decides on the relevance of the conditions determined in relation to the Quality Management System.
Click here for the needs, expectations, and compliance obligations of KoçSistem Quality Management System stakeholders.