How Setur Transformed Employee HR Support

KoçSistem built an agentic AI chatbot for Setur that reduced HR response times to seconds, powered by Claude.

With over 1,000 employees, Setur's HR team faced a constant stream of routine requests: leave applications, payroll inquiries, document requests, and frequently asked questions about topics like promotion processes and company policies. Each request typically reached the HR team by email or phone and took an average of 5 minutes to resolve — a modest amount of time per request, but one that added up to a significant operational load across hundreds of employees.

KoçSistem developed an agentic chatbot for Setur, built on the Claude API. These AI agents handle employee HR requests end to end — creating leave applications, answering payroll queries, processing document requests, and responding to frequently asked HR questions. The solution is accessible through the channels employees already use: Microsoft Teams, web, and mobile app.

The platform was built using Claude Code and went live on September 1.

More than 1,000 Setur employees actively use the platform, which handles an estimated 2,000–3,000 HR-related requests per month.

The clearest result is in response time: the average time to resolve a request dropped from 5 minutes to 5 seconds.

This project is a clear example of how agentic AI can directly improve the employee experience within corporate HR operations. At KoçSistem, we continue to bring Claude's capabilities to our customers' everyday operational needs.